I was just trying to sort out a creak that's developed in the last few rides and discovered a dirty f$&king crack almost all the way round the weld where the top tube meets the seat tube. Mines the 2011 model. The original anthem 29er x1 released here. Im pretty certain This is the same crack that forced the recall but apparently this problem was fixed before I bought the bike. Warranty?
2011 Anthem 29er x1 - cracked frame
- Thread starter Magoo74
- Start date
The Duckmeister
Has a juicy midrange
Being the original owner, you'll be fine with a warranty. All you need is proof of purchase (your original receipt, or a duplicate from the shop you bought it from... most shops keep sales records for exactly this purpose) and you'll be on a new frame soon.
*Note*: Warranty does not cover labour costs involved in swapping components to the new frame. It's shop's discretion whether they cover the cost or not.
*Note*: Warranty does not cover labour costs involved in swapping components to the new frame. It's shop's discretion whether they cover the cost or not.
mr chicken legs
Likes Bikes
giant are very good about covering waranty. you wont have a problem.
Shrekmeister
Likes Dirt
Same thing happened to my 2008 scott mc 30 last year...
scotts idea of a great warranty was to give the same year model front triangle...cause thats what broke...
despite all the current models being redesigned in that area, and extra welding cause...oh guess what they crack...
plus Scott's idea of communication re the warranty was non existent...
Oh well...stuff that...bought an Sworks stumpjumper as a replacment...given the MC 30's notorious problems...didnt want them again...
scotts idea of a great warranty was to give the same year model front triangle...cause thats what broke...
despite all the current models being redesigned in that area, and extra welding cause...oh guess what they crack...
plus Scott's idea of communication re the warranty was non existent...
Oh well...stuff that...bought an Sworks stumpjumper as a replacment...given the MC 30's notorious problems...didnt want them again...
Clyde Dave
Likes Dirt
I broke 3 of the raw finish ones, and know a bloke who broke 4 of the raw, then 4 of the next model. Get used to it! No matter how good the warranty, it is a pain in the arse!
pistonbroke
Eats Squid
Don't tell the Cannondale boys. They'll think you stole the idea from them 
Kona - No warranty!
At least your manufacturer is honoring their warranty!
My Kona 2-9 broke in half just behind the head tube just inside three years from the purchase date. The warranty in the book that came with it says four years. "Oh no no, that's not for this frame! This is the Scandium frame that only carries a one year warranty."
You can guess who will never buy another Kona.
At least your manufacturer is honoring their warranty!
My Kona 2-9 broke in half just behind the head tube just inside three years from the purchase date. The warranty in the book that came with it says four years. "Oh no no, that's not for this frame! This is the Scandium frame that only carries a one year warranty."
You can guess who will never buy another Kona.
stinky 510
Likes Dirt
id much prefer a frame that just didn't break!
Ive cracked 2 giant alloy 26 in frames. Does not turn me off giant whatsoever. In fact just bought another last month.
You are basically guaranteed a spankin new frame every 2 to 3 years, replacing the scratched and chipped one you no longer love.
Just make sure you have other bikes to ride in the month or so it takes them to get their act together
You are basically guaranteed a spankin new frame every 2 to 3 years, replacing the scratched and chipped one you no longer love.
Just make sure you have other bikes to ride in the month or so it takes them to get their act together
fergo
Likes Dirt
My mate bought second hand a 26" 2012 Anthem X Advanced (blue and white) off ebay from the original owner and the crack appeared at the seat/top tube junction. His LBS organised for it to be replaced but with a four week wait until new stock arrived. He was then told a week later to come and pick up his new bike - thinking it was a loan one, but it was his.
The LBS had negotiated with Giant to upgrade to the Advanced SL 0 frame which they had in stock.
Thank you Giant for honoring the warranty and I love his LBS!!
The LBS had negotiated with Giant to upgrade to the Advanced SL 0 frame which they had in stock.
Thank you Giant for honoring the warranty and I love his LBS!!
Update - New Frame
Happy ending to this story - Giant supplied a new frame and I picked up the rebuilt bike yesterday. I got the 2013 X0 frame which looks great with the blue bits from the 2011 29er.
No charge for swapping the parts over either. Thanks Giant! Thanks Bicycle Centre Cairns!
Happy ending to this story - Giant supplied a new frame and I picked up the rebuilt bike yesterday. I got the 2013 X0 frame which looks great with the blue bits from the 2011 29er.
No charge for swapping the parts over either. Thanks Giant! Thanks Bicycle Centre Cairns!
Attachments
DeBloot
Feeling old
That's the sort of service that wins lifelong customers
Both bikeshop and manufacturer
years ago I sent a 2 year old wetty with a hole in the knee back to Rip Curl
Got a brand new one to replace it within a week
Never bought another brand since
And while I don't use them so much anymore up here in the mountains
I've still got 5 Rip Curls hanging up in the wardrobe
Both bikeshop and manufacturer
years ago I sent a 2 year old wetty with a hole in the knee back to Rip Curl
Got a brand new one to replace it within a week
Never bought another brand since
And while I don't use them so much anymore up here in the mountains
I've still got 5 Rip Curls hanging up in the wardrobe
moorey
call me Mia
Geez, no wonder it cracked. Half the bike is arse around.
Sorry, nothing to contribute, but was amused by the pic.
mittagongmtb
Likes Dirt
Look also down at shock mounts - this is where mine cracked. Giant replaced - no problem.
The Duckmeister
Has a juicy midrange
You'll get a complete new frameset, which includes rear swingarm & shock.