Evil Bikes Partner With Defcon Cycles

creaky

XMAS Plumper
Evil's response is fair and reasonable and shouldn't put customers off. Banshee's response is what wins customers.
 

Knuckles

Lives under a bridge
Evil's response is fair and reasonable and shouldn't put customers off. Banshee's response is what wins customers.
Not to mention, it's one of the Banshee founders and owners, and designer of the bikes, not some pimply intern doing his shift on the marketing gig.
 

slowmick

38-39"
Wow - the response from Banshee and Evil makes me feel like we are not just a little island at the bottom of the world. Bravo Chaps, Bravo. :thumb:
 

ozzybmx

taking a shit with my boobs out
Great work Banshee and Evil, hope they can help out you's who have been affected by this.

Some of these blokes are saving and spending their 'drug' money on something that is keeping them fit and occupied from other things, it's a pretty expensive and luxurious buy for a lot of them, glad to see these companies stepping in to help sort the mess out.

Awesome work !
 

ozzybmx

taking a shit with my boobs out
^ Now that is customer service!
F'in oath !

If you have ever had a solicitor send a letter for you, they charge $320 a hour, but happily bill you $80 per 15 min block... then its $190 for the letter. I'm estimating those 6 letters cost 2-3k... laughable, but made me feel important for a few seconds.

Should have just sent me the $35 in the first place... as if I cared less :)

Can only guess where the cost of the actual boat itself minus debts went.
 

aanon

Likes Dirt
I'd like an Evil Insolvent in black. On a serious note I Hope everything works out well for all involved.
 

sutts

Likes Bikes
Well i was hoping i might get out of it unscathed, but got stung.

Got a message a few weeks ago that my order had arrived but were delays in shipping from QLD to me (NSW)
Spent last couple days going through the process with liquidator etc.

Managed to have my frame (Spitty) picked up today by a mate, but no shock (CCDBair[IL]) or headset.
Word is that it "never arrived" and liquidator said that's the end of it.

Lucky to get the frame because i bet some others are worse off, but really bummed to lose the shock.
First time building a new rig from scratch and splurged a little spending more than I was going to.

Anyway sent Keith an email to see what they can do - either way pretty good of Banshee to step in and help if they can
Pretty pissed about the whole thing, but at the same time i feel for Stu - he's got to be in a massive shitstorm and he was always really good to deal with.
 

hungrytiger

Likes Dirt
Hello, Keith From Banshee Bikes here.

We became aware of this unfortunate situation yesterday, and would like to reach out to any banshee customers who have been left out of pocket.

If this situation has effected you after you have paid a deposit or full amount upfront for a banshee frame, please can you contact me directly at keith@bansheebikes.com with details of your situation including copies of any paperwork you have to show timeline, what you ordered and what you have paid.

Unfortunately we can't get your money back, but we will do what we can to help you out.

Thanks,
Keith
Kudos. You guys understand what its about.
 

MJS

Likes Bikes and Dirt
Well I may have been stung also, I sent my shock in for a recall fix (Fox X2), and am holding onto hope that I'll get it back. Since it wasn't Defcon property, it was passed back to Stuart to pass back to me (now out of the liquidator's hands).The only contact I have for Stuart is the Defcon email address, which apparently he is still using. He has my contact details.

If anybody is able to pass me his mobile number or anything at all that may help me please PM me, I'd really appreciate it thanks.
 

Flow-Rider

Burner
Well I may have been stung also, I sent my shock in for a recall fix (Fox X2), and am holding onto hope that I'll get it back. Since it wasn't Defcon property, it was passed back to Stuart to pass back to me (now out of the liquidator's hands).The only contact I have for Stuart is the Defcon email address, which apparently he is still using. He has my contact details.

If anybody is able to pass me his mobile number or anything at all that may help me please PM me, I'd really appreciate it thanks.
There's been a facebook page set up for those that have been affected, sorry to hear.
https://www.facebook.com/groups/141...fref=gs&dti=743302145761683&hc_location=group

There's more bad news on the Horizon, I've been led to believe that yellow Jersey shops have gone down also. There's a sign in the front window involving an insolvency group.
 

TINDAN

Cannon Fodder
Bravo Keith!

That's just one of the many reasons why I Banshee.
Had a great ride on my Banshee Rune just this morning.. (ironically bought from Defcon).. I always had good dealings with the business and the man and I’ve bought three bikes from Defcon - i even travelled from NSW for the excellent customer service.. It’s a shame when businesses go bust.. for both the owner and the unlucky customers.. Awesome to see Banshee stepping up to the plate.. I reckon I’d be in commission the amount of times I’ve tried to convince folk to buy a Banshee!



Sent from my iPhone using Tapatalk
 

Sethius

Crashed out somewhere
There's been a facebook page set up for those that have been affected, sorry to hear.
https://www.facebook.com/groups/141...fref=gs&dti=743302145761683&hc_location=group

There's more bad news on the Horizon, I've been led to believe that yellow Jersey shops have gone down also. There's a sign in the front window involving an insolvency group.
It's only the start of what's happening..was reading an article the other day that 39% of US bike shops have shut in the last few years.. We've had 5 down here in 12months go under, actually 6 now I think of Forrest. Gonna be a whole lot more happen to..
 

Rider_of_Bikes

Likes Dirt
Terrible news for Defcon and Stu. Life must be hard to manage at the moment.
We saw the writing on the wall many, many months ago. We ( the shop I manage) ordered an Evil frame for a customer with a strict two month delivery timeline. Stu promised the world and was great to deal with initially. Very helpful and willing. After a large deposit was placed the timeline blew out and nothing arrived that we had organised. He stopped answering calls, emails- when he did there were excuses. It was only after I reached out to Evil USA that we got to the bottom of it. In the end we cancelled the order because the customer was pissed. I wore it and looked like a dick and the customer purchased his $15k dream build somewhere else. He desperately wanted that Evil but no won't touch them with a 10m stick now. After months of chasing we finally got the deposit back in drip payments.

The bike industry is a damn hard industry to be in. Margins are getting smaller, freight is going up, everyone wants a deal. I feel Stu tried to be too much for too many and his generosity got him into trouble.
Hopefully everyone gets what they are entitled to and Stu finds some peace again.

This brings to mind two famous sayings in the industry...

If you want to make millions in the bike game, start with billions.

There are hundreds to be made in bikes. Hundreds...

Sent from my E6653 using Tapatalk
 

Flow-Rider

Burner
Terrible news for Defcon and Stu. Life must be hard to manage at the moment.
We saw the writing on the wall many, many months ago. We ( the shop I manage) ordered an Evil frame for a customer with a strict two month delivery timeline. Stu promised the world and was great to deal with initially. Very helpful and willing. After a large deposit was placed the timeline blew out and nothing arrived that we had organised. He stopped answering calls, emails- when he did there were excuses. It was only after I reached out to Evil USA that we got to the bottom of it. In the end we cancelled the order because the customer was pissed. I wore it and looked like a dick and the customer purchased his $15k dream build somewhere else. He desperately wanted that Evil but no won't touch them with a 10m stick now. After months of chasing we finally got the deposit back in drip payments.

The bike industry is a damn hard industry to be in. Margins are getting smaller, freight is going up, everyone wants a deal. I feel Stu tried to be too much for too many and his generosity got him into trouble.
Hopefully everyone gets what they are entitled to and Stu finds some peace again.

This brings to mind two famous sayings in the industry...

If you want to make millions in the bike game, start with billions.

There are hundreds to be made in bikes. Hundreds...

Sent from my E6653 using Tapatalk
It's no different in any other industry, once people see that you start to make money they want to follow then start undercutting other competitors when they find out it's not as easy as it seems with all the fiance invested. The only thing you can do is specialise into a certain field and hope someone you employ doesn't leave and set up as opposition after you've done all the costly hard yards and take some of your clients with them. There's just about a bike shop in Brisbane on every corner so competition is real.

I like the saying, 'business can make money as fast as it can lose it'.
 

Rider_of_Bikes

Likes Dirt
It's no different in any other industry, once people see that you start to make money they want to follow then start undercutting other competitors when they find out it's not as easy as it seems with all the fiance invested. The only thing you can do is specialise into a certain field and hope someone you employ doesn't leave and set up as opposition after you've done all the costly hard yards and take some of your clients with them. There's just about a bike shop in Brisbane on every corner so competition is real.

I like the saying, 'business can make money as fast as it can lose it'.


Sent from my E6653 using Tapatalk
 

mossmanguru

Likes Bikes and Dirt
It seems as if the majority of people commenting on this thread are just spectators to the tragedy. I ordered a custom built Evil Wreckoning totalling $9750, although my the forks I BYO'd through Cyclinic which meant I lost $8350 though the closure of Defcon, which was stated to be the biggest loss from recently released financial statements by the liquidator. I understand that its not a competition and the value of money is different to everyone and I only mention this so people can see where I come from when I write this,.

The statement posted earlier from the Banshee rep was good to see, especially written from someone directly involved with Banshee on a forum some of us think is made up purely of consumers. It did however cast a shadow on the copy and pasted statement from Evil on the Evil Owners Group FB page. Having been in direct contact with Mike from Evil I can assure all those who may have had doubts that Evil aren't sympathetic or looking after their customers, that this was not the case. Mike has been refreshing to deal with and very responsive and I couldn't have asked for a better outcome through the whole thing. I'm not sure its my place to say what has been done for us but I can assure you all Mike fulfilled his promise of looking after us. I'll forever be an Evil customer as its just as the quality of the bike is equally important to me as the companies morals, which both couldn't be higher with Evil.

There are several other brands, bike shops and companies who deserve a shoutout including some who were not directly involved with the closure but felt they could help out those in need. I know these kind gestures will come out at a later time but I am not here to tell my story in-depth but rather clarify a few of the things I mentioned above.

If you haven't already, make your case known to everyone who may be in a position to help you (liquidator, and brands of companies you've invested in) no matter how small of chance you'll be reimbursed. If youve had a loss, jump on the Facebook group, you do have to prove youve been affected but there is some good chat and support on there.

For the people who lost out of this situation, I hope you've been able to come back from it or at least have a plan together and get back on a bike as soon as possible. Forgive the people you see responsible, as there is no people winning out of this situation and I can tell you that there was no malice involved in the events the lead to the liquidation.
 
Top