Has My mountain closed?

Discussion in 'General MTB Discussion' started by Jpez, Jul 18, 2017.

  1. Jpez

    Jpez Likes Dirt

    I bought 6k worth of bike from them a year ago and I'm having a couple of issues with it. I'm also thinking of buying a Norco Range which the sell or at least used to.Tried to phone for two days straight with no answer so sent them a face book message.
    After seeing that they had seen my message but ignored me I told them what I really thought of the shop and its too cool for school bad attitude.
    Got a two word reply. " My mountain has closed." Closed for good? Closed for a holiday?
    Without taking a drive over there I can't verify it.
    Anyone in Brunswick confirm it's closed?
    Can I take my trek and piece of shit Reverb seat post to another dealer to get my problem sorted?

    Oh they also neglected to give me a physical receipt. " it's all in the system mate. Any problems bring it straight back".
  2. Boom King

    Boom King Wheel size expert

    Tim's been trying to sell heaps of stuff on all the Facebook groups a for a while now.
  3. Knuckles

    Knuckles Burner

    At retail + retirement tax.
  4. Mywifesirrational

    Mywifesirrational Eats Squid

    Yeah I noticed the same thing, guessing people dont crc at a minimum and pay, or perhaps a haggle is possible with him.
  5. Flow-Rider

    Flow-Rider Eats Squid

    I would have never walked out of a shop without a receipt after parting with that sort of money for anything. Find the ABN and check that the ABN Status is 'active'

    If it's this company here, you're in a bit of a hard spot.

    Last edited: Jul 18, 2017
  6. Knuckles

    Knuckles Burner

    Their one page website could contain a clue...appears they are taking their unsurpassed industry knowledge, excellent customer service and bargain basement pricing model to a world wide pool of sucke....er.....future satisfied customers. [​IMG]
  7. ctguru

    ctguru Likes Bikes and Dirt

    Any idea what

    'Strike off action in progress' means under status?

    Sent from my iPhone using Tapatalk
  8. ForkinGreat

    ForkinGreat Random Krishna


    Last edited: Jul 18, 2017
  9. ctguru

    ctguru Likes Bikes and Dirt

  10. johnny

    johnny I'll tells ya! Staff Member

    Possible that Trek have the purchase details. Give their Australia HQ a call, they're usually pretty helpful.
  11. sane

    sane Likes Bikes and Dirt

    I was in there a month or 2 back, but now you mention it their Insta has gone quiet recently too.

    I'm just around the corner, might just swing by tomorrow.
  12. The Reverend

    The Reverend Likes Dirt

    There was an auction of cycling gear about 3 weeks ago IIRC and my mate picked up a host of kit for pennies on the dollar.
    Apparently that was from MM so that would indicate the shut up shop.

    Again, talk to Trek, they've been great with me when I had issues.
  13. teK--

    teK-- Eats Squid

    Good riddance.
  14. moorey

    moorey Isn't flammable.

    Not wanting to speak ill...but I have many friends who spent big there once....just once...never again.
  15. pink poodle

    pink poodle Clinically Inane

    You dirty haters! It is pricks like you and the other consumers that expect a retailer to provide good service and reasonable prices that are keeping the industry back. No wonder Australian retail is struggling...surely you can't expect places to be competitive? That's not how retail works.

    As others have said, hit up trek.

    As for warranty via other shops...generally the warranty isn't offered by any of the retailers, but the wholesaler (unless they are both). I have done warranty related stuff through shops that weren't my dealer plenty of times. It does help if you have a good relationship with the retailer as they are really doing you a solid and they have a relationship with the wholesaler. Sometimes I have contacted the wholesaler first to find out who they would like me to use.

    If there are any bargains make sure you share the knowledge.
  16. moorey

    moorey Isn't flammable.

    Bargains have been all over FB. Some shop soiled stuff almost approaching mere retail prices.
  17. pink poodle

    pink poodle Clinically Inane

    Lucky it's such addictive gear.
  18. B Rabbit

    B Rabbit Likes Dirt

    He did have a rather nice Intense Uzzi frame for sale, wonder where that ended up.....
  19. jbg

    jbg Likes Dirt

    I would register your bike on the trek website if you haven't done so already. Also drop into TFM and explain the problem, Trek are pretty solid and you should get some help from them.
  20. 99_FGT

    99_FGT Likes Bikes and Dirt

    Issues with reverb will go to Sram DSD, and they need the receipt, or at least purchase date. THe've been very good dealing with me through another shop to the one I bought my bike from. But it is Dealer Service Diect

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