I bet they go after everything on fleabay and Ali barber and the 40 thieves.
To Build Closer Relationships between People, Nature, and Bicycles. We believe in the power of cycling to create a better world as we move forward. We inspire all people to enjoy our products in their everyday lives and where they take them.
bike.shimano.com
In recent years, we have confirmed that counterfeit goods of Shimano Group products and repair parts have been circulating around the world. As counterfeit goods not only cause quality problems (such as accidents and injuries) for the general customers, but also lead to detriments for our customers and business partners, we will take a firm stance to eliminate counterfeit goods.
○Specific measures to be taken
- ・We will provide information to the relevant authorities to facilitate administrative and criminal investigations against counterfeit goods manufacturers and distributors.
- ・We will deliver warnings and civil lawsuits against counterfeit goods manufacturers and distributors.
- ・We will provide information to customs authorities to facilitate crackdowns on counterfeit goods.
- ・We will request the removal of counterfeit goods from e-commerce websites.
- ・We will provide warnings to consumers and retailers.
○Counterfeit goods detection cases (counterfeit goods seized during crackdown in China)
Shimano Anti-Counterfeiting Program (S.A.C.P.)
○Measures for the products themselves
As an initiative to deliver safe and secure products to our customers, we will adopt special materials in our product packages which are difficult to counterfeit, and introduce a special application and labels that can verify authentic products. The customers will be able to verify if the product is authentic by scanning the QR code printed on the label with a special application that they can install on their smartphone.
(1) Shimano Package Technology (adoption of special materials that are difficult to imitate)
* The new packaging of our cleats shown in the center and right photos are made from a special material that is difficult to counterfeit, and at the same time environmentally appropriate. This package will be introduced from May 2021.
(2) Shimano Smartphone Application (product authentication application)
- ・Shimano’s dedicated application that can be used without the trouble of having to register an account.
- ・Supports iOS and Android platforms, and Japanese, Chinese (simplified) and English languages.
(3) Shimano Smart Labels (QR code labels using special technology)
- ・A double-layered smart label with a QR code printed on the lower layer is attached to the product package.
- ・Each label has a QR code embedded with a unique serial number. It is created with a special technology and there is no label with the same serial number.
- ＊Objective countries for the application and labelling: Japan and China
- ＊Objective models: pedals and cleats (to be expanded)
○How to use the product authentication application
(1) Download the “SHIMANO PRODUCT AUTHENTICATION” application from App Store or Google Play.
(2) Launch the application and click “2D barcodes (QR code) Verification”. The application’s camera will be activated.
(3) Open the seal of the Shimano Smart Label and read the QR code inside. The application will verify whether the product is authentic or not.
Verification of authentic products
The product is authentic if the following message is displayed.
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| 1st verification | 2nd and 3rd verifications |
Please note that if the following message is displayed, you may have exceeded the maximum number of possible scans, or the period of judgement has expired, or the product is not authentic.
※ The maximum number of verifications for one QR code is limited to three times. If the QR code is scanned more than three times, the same warning will be displayed.
※ Each QR code has a judgement time period (expiration date) for the authentic product verification service. If you scan an expired label, it will not be verified as authentic.
○Inquiries
(Japan) SHIMANO CUSTOMER CENTER, SHIMANO SALES CO., LTD., 1-5-15 Chikukou-Shinmachi, Nishi-ku, Sakai-shi, Osaka
(China) SHIMANO (SHANGHAI) SALES CORPORATION
Room 1701---1705 Sheng Gao International Tower, No. 137 Xian Xia Road, Shanghai 200051, China
Please note that we cannot be held responsible for any detriment or loss or the like caused by the purchase, etc. of counterfeit goods. Customers are advised to be cautious when purchasing products from stores and private sellers, etc. where the origin of the product is uncertain. In addition, as we do not verify the authenticity of an individual item to judge whether it is a counterfeit goods or not, please contact the distributor or dealer from which you have purchased your product for any inquiries.
※ QR Code is a registered trademark of DENSO WAVE INCORPORATED.
※ The Apple logo is a trademark of Apple Inc., registered in the U.S. and other countries.
※ iOS is a trademark of Cisco in the U.S. and is used under license.
※ App Store is a service mark of Apple Inc.
※ Android and Google Play are trademarks of Google LLC.
