Ordered a new frame from Zee Germans on 14/09/2023. Made it to Melbourne on the 5th of this month, and was scanned into "customs processing" on the 8th.
Having heard nothing from anyone, I rang AusPost on the 20th. AusPost said it's not with them yet because it's still waiting on customs. Gave me a customs reference number and their number to call. Customs/"Border Force" denied any knowledge of having it despite refusing to take any of A) my details, B) my parcel's details, or C) the reference number AusPost gave me (I tried 3 times over 24 minutes of mostly being on hold to supply it to them), and then said "it'll still be in the hands of the shipping courier" and "other than that we don't know anything". DHL Express in Melbourne said it's not their tracking number, it's DHL eCommerce's. Rang them and despite it
being tenth business day since it was last scanned, they said "they normally take 8-10 days to clear customs, and couldn't start an enquiry until then". When I pointed out it
was ten business days since it last scanned, they told me I'd have to call back Monday when the 10th business day was complete. Went to the local post office* and checked for any parcels/documentation/customer paperwork (checked the P/O box and then double-checked at the counter to ensure that there was nothing else). Called DHL eCommerce back Monday and got told because it was over 10 business days that I couldn't start an enquiry as I'm only "the receiver", and the shipper would have to lodge it. Contacted Zee Germans, who said they'll lodge a case - but not to expect a quick response from DHL. So today (27th), I finally received the customs paperwork (*yes, from the same post office I checked at previously, with the envelope dated from when it was scanned in on the 12th). Submitted the customs form via e-mail, and quickly received a response back from them telling me to attach the letter from AusPost. I responded with the same document initially supplied reattached and a message to check the final page of it. And so the wait goes on...
Should've got
@ozzybmx to order it for me. It would've arrived a month ago and skipped customs altogether!