I received an email within 24 hours of placing the order, saying the order was complete. Turns out the order was not actually complete and a Spokey that was part of the order was out of stock. I did not find this out for over 2 weeks. They did not respond to further emails so I rang them 3 weeks ago and he told me that he though that he had posted the order in the previous week and that he would send me the tracking info via email. I still don't have the spokes or any tracking info.
It was a noisy phone call so I found it hard to hear what he was saying. But it sounded like there is only one person working there at the moment and he is snowed under. I don't know what their real situation is like at the moment, but it is still frustrating from my end.