sawnoff666
Likes Dirt
I usually use CRC all the time but after my last order I will be reconsidering using them again.
I placed an order on 18th June for a fox helmet, saddle, chain guide and grips. I got the conformation email and the money came out of my account but a week later it said my order was "submitted" but not "processed". So I sent off an email to ask what the delay was. I wasn't worried. Delays happen. Three days later, no reply. Sent another email asking again if there was some delay, at least they could inform me. Another three days and just about to send another email but I get a reply.
CRC: Sorry about the delay. Problem with PayPal or our ordering system so they say. Then tell me they are processing my order but they are out of stock on the chain guide in black. Pick another colour.
Me: I didn't order black, I ordered blue.
CRC: No you didn't. You ordered black.
Me: I ordered blue. Then I write down the details of the item they sent me in the conformation email.
CRC: Umm...sorry. That is out of stock. Pick another colour.
By this time I've got steam coming out my ears.
Me: Are you joking. I ordered this two weeks ago and it was in stock. Sort it out and send my what I ordered as soon as possible.
CRC: Good news. We have just got your chain guide back in stock in blue ISCG05.
Me: It's ISCG OLD. It can't be that hard can it. Here is a screenshot of my whole order. Try reading it and you might find out what I ordered.
An hour later
CRC: Sorry for the delay. Your order has prossed and sent via DHL express.
That was Friday 4th July. Order arrived Monday 7th July. Open it up. Look at my goodies. Chain guide all good. Grips all good. Saddle all good. Helmet? Rubbish. Didn't even pull it out of the box. Paint chips and damage to the visor. It couldn't have happened during transport as the packaging was in perfect condition and inside was filled with those airbag packet things so it was obviously sent damaged. What the f#ck is wrong with those morons? How the hell can they make so many mistakes. They didn't even put any discount vouchers in the box. How rude.
I sent another email but no reply yet but that doesn't surprise me. The worst thing is, I'm going away riding with my brother in law on Friday. What do I do. Wear the helmet until they sent me a new one or wear the old skid lid and have the shits all weekend.
I'm a little bit angry:mad2:
I placed an order on 18th June for a fox helmet, saddle, chain guide and grips. I got the conformation email and the money came out of my account but a week later it said my order was "submitted" but not "processed". So I sent off an email to ask what the delay was. I wasn't worried. Delays happen. Three days later, no reply. Sent another email asking again if there was some delay, at least they could inform me. Another three days and just about to send another email but I get a reply.
CRC: Sorry about the delay. Problem with PayPal or our ordering system so they say. Then tell me they are processing my order but they are out of stock on the chain guide in black. Pick another colour.
Me: I didn't order black, I ordered blue.
CRC: No you didn't. You ordered black.
Me: I ordered blue. Then I write down the details of the item they sent me in the conformation email.
CRC: Umm...sorry. That is out of stock. Pick another colour.
By this time I've got steam coming out my ears.
Me: Are you joking. I ordered this two weeks ago and it was in stock. Sort it out and send my what I ordered as soon as possible.
CRC: Good news. We have just got your chain guide back in stock in blue ISCG05.
Me: It's ISCG OLD. It can't be that hard can it. Here is a screenshot of my whole order. Try reading it and you might find out what I ordered.
An hour later
CRC: Sorry for the delay. Your order has prossed and sent via DHL express.
That was Friday 4th July. Order arrived Monday 7th July. Open it up. Look at my goodies. Chain guide all good. Grips all good. Saddle all good. Helmet? Rubbish. Didn't even pull it out of the box. Paint chips and damage to the visor. It couldn't have happened during transport as the packaging was in perfect condition and inside was filled with those airbag packet things so it was obviously sent damaged. What the f#ck is wrong with those morons? How the hell can they make so many mistakes. They didn't even put any discount vouchers in the box. How rude.
I sent another email but no reply yet but that doesn't surprise me. The worst thing is, I'm going away riding with my brother in law on Friday. What do I do. Wear the helmet until they sent me a new one or wear the old skid lid and have the shits all weekend.
I'm a little bit angry:mad2:
