Your new bike should most certainly be supplied with basic manual at the very least. The manual will contain essential safety instructions an basic maintenance information as a minimum. I'm no legal expert but I'm fairly certain that all consumer goods, especially one as complex as a bicycle, needs to have a manual.
New bike... Full stop
- Thread starter jellylegs
- Start date
MARKL
Eats Squid
Fixed it for you.
It's 2016 all that stuff is online these days and there was only ever a couple of pages of information printed in 26 different languages anyhow.
Minlak
custom titis
OP asked if he should have got a manual and did not bag out the shop at all. They are doing a free check up in 6-8 weeks and we don't even know what questions were asked or other help offered? I personally dont put any value in the manual and don't care if I get one or not. It is quite possible as the manuals are pretty stock standard bullshit no one reads or gets use of the shop may have just forgotten to pass it along. Maybe the shop was so busy making sure the customer was happy with the bike? Maybe the bike doesn't even come from the manufacturer with a booklet?
Maybe what really is going on here is the shop was closed and the OP thought you know what I don't want to look like a dumbass and ask for a manual when there is none and I know the guys on rotorburn are so helpful maybe they will let me know if I should go to the shop and ask for the manual.
Cropduster
Likes Dirt
Ivan's quote is spot on,
i'm still very new to this but my wife and i really enjoy it, to the point where we have a hardtail and DS bike each now, all came with manuals, stickers, freebies like bottle cages, chain stay guards etc. to be fair our LBS has been very good with looking after us on each sale.
It might be the guy who handed over the bike to your wife didn't know they came with a bag of propaganda, or maybe they expect you to drop by looking for set up advice and will get you to fill out the warranty info and lodge it then, i had to with my zesty, but whatever the reason at the very least you should have received the warranty information, i'd be making a point of asking for that, otherwise the owners guide is only of interest at resale time.
i'm still very new to this but my wife and i really enjoy it, to the point where we have a hardtail and DS bike each now, all came with manuals, stickers, freebies like bottle cages, chain stay guards etc. to be fair our LBS has been very good with looking after us on each sale.
It might be the guy who handed over the bike to your wife didn't know they came with a bag of propaganda, or maybe they expect you to drop by looking for set up advice and will get you to fill out the warranty info and lodge it then, i had to with my zesty, but whatever the reason at the very least you should have received the warranty information, i'd be making a point of asking for that, otherwise the owners guide is only of interest at resale time.
yuley95
soft-arse Yuley is on the lifts again
I bought a second hand frame, forks and cranks on here from Zaf and they all came with manuals and a bag of various bits and pieces. You should buy off him next time.
Seriously though, I kinda like getting manuals and reading through them but there's nothing in them you can't find online.
The one thing you need to be on top of is spare parts that you may need in the future. Probably not relevant for a new bike with OEM parts but my mate bought some Mavic Crossmax wheels from an LBS and they fitted them for him (even though he declined the offer) and sent him on his way without all the axle adapters front and back. That shit you need.
Seriously though, I kinda like getting manuals and reading through them but there's nothing in them you can't find online.
The one thing you need to be on top of is spare parts that you may need in the future. Probably not relevant for a new bike with OEM parts but my mate bought some Mavic Crossmax wheels from an LBS and they fitted them for him (even though he declined the offer) and sent him on his way without all the axle adapters front and back. That shit you need.
teK--
Eats Squid
If it was 99Bikes then yeah I'd say that's normal.
Strange though that you didn't even get a bag with all the spare parts, fork tokens, derailleur hanger, reflectors etc.
dropotaro
Likes Dirt
I bought my last bike new (2014) and although I received the manual for the bike, shock and fork, the dudes in the shop were so shit to deal with, after they took my money but before I took delivery, that I didn't even go back for my free servicing. I would have been way happier to receive none the extras and gained a store I could happily deal with.
Knuckles
Lives under a bridge
If it's just the pikes you're concerned about, I bought mine retail and got the encyclopedia that comes with them. Useless, much more comprehensive info on the SRAM site, and it's all downloadable. PM me your address and I'll mail you the pike manual.
*edit: just had a quick look, there's 8 pages in English, 6 of which are full of safety warnings, the other two show how to fit the Maxle. Complete waste of paper....
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pink poodle
気が狂っている男
Wife has clearly forgotten the bag of bits the boys at the shop handed her. She probably put it down on the counter while succumbing to their flirtatious flattery, then walked out in a little hot flush of giggles and forgot it. So of course she would say they didn't give her anything.
bowtajzane
Likes Dirt
hey poodle,you don't work at that shop do you........
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pink poodle
気が狂っている男
You guessed it. I'm the fixies expert. Look for pasty skin, ridiculously skinny with pot belly, more tats than skin, and I usually.have a red saucer pierced through my bottom lip and matching tea cup in my ear lobe.
You need to keep drinking and stop it with the stupid shit. :llama:
mitchy_
Llama calmer
might be a Specialized thing, but when i bought mine they set up the base suspension pressures and rebound, setup bars, levers, seat post height etc.
also came with a manual full of torque settings, and base suspension setup; along with all product manuals and a bag full of tokens, caliper spacers and a handful of bolts... hopefully they shouldn't be attached.
my LBS is an absolute ripper though, they go above and beyond.
also came with a manual full of torque settings, and base suspension setup; along with all product manuals and a bag full of tokens, caliper spacers and a handful of bolts... hopefully they shouldn't be attached.
my LBS is an absolute ripper though, they go above and beyond.
Elbo
pesky scooter kids git off ma lawn
Sounds like poor customer service or poor communication to me.
I wrench in a bike shop. Yesterday, for example, I sold a bike to a guy just getting into riding. Like all our customers he got a generic manual that covers safety/warranty, etc, run down on the 2 free services included, a proper bike setup (including suspension run down if the bike had suspension), discussion about using gears/keeping a straight chain line, maintenance/lube-service info, a demo of how to take the front wheel off and put it back on, and a warning not to squeeze hydraulic brakes with the wheel out.
From talking with a customer for 15min about what sort of riding they do, where they plan to ride, what bike they currently have, etc, I can generally gauge what sort of information they need to know and what info would overwhelm them. If that customer doesn't want to talk though, then there's not much you can do.
From a shop's perspective, if you walked in and said I want this bike and laid $4K on the counter, I'd have to assume you know your stuff and had done your research. The information I'd give would tend to be proportionate to the amount of questions you ask from first coming in, all the way through to picking the bike up. Having said that, it wouldn't hurt for the staff to ask you if there was anything you wanted to ask them.
Another example might be that a $4K bike might come with a dropper post, which I'll bleed when building the bike. I'm not going to give you an open bottle of hydraulic fluid and syringes if you haven't expressed that you do your own bleeds and would like them. A car dealership wouldn't give you a manual on bleeding the disc brakes of your new car, but if you were that way inclined, you could always look it up or buy the tools and service manual yourself.
I wrench in a bike shop. Yesterday, for example, I sold a bike to a guy just getting into riding. Like all our customers he got a generic manual that covers safety/warranty, etc, run down on the 2 free services included, a proper bike setup (including suspension run down if the bike had suspension), discussion about using gears/keeping a straight chain line, maintenance/lube-service info, a demo of how to take the front wheel off and put it back on, and a warning not to squeeze hydraulic brakes with the wheel out.
From talking with a customer for 15min about what sort of riding they do, where they plan to ride, what bike they currently have, etc, I can generally gauge what sort of information they need to know and what info would overwhelm them. If that customer doesn't want to talk though, then there's not much you can do.
From a shop's perspective, if you walked in and said I want this bike and laid $4K on the counter, I'd have to assume you know your stuff and had done your research. The information I'd give would tend to be proportionate to the amount of questions you ask from first coming in, all the way through to picking the bike up. Having said that, it wouldn't hurt for the staff to ask you if there was anything you wanted to ask them.
Another example might be that a $4K bike might come with a dropper post, which I'll bleed when building the bike. I'm not going to give you an open bottle of hydraulic fluid and syringes if you haven't expressed that you do your own bleeds and would like them. A car dealership wouldn't give you a manual on bleeding the disc brakes of your new car, but if you were that way inclined, you could always look it up or buy the tools and service manual yourself.
fridgie
Likes Dirt
My specialized came with manuals, DVD, tokens, tubes they'd removed for the tubeless setup, crappy plastic pedals as I'd had flats fitted, clamps etc.
My merida road bike (from 99bikes) came with 2 manuals, reflectors, spare bolts, frame covers for if I change to di2 for the internal routing, bike fit paperwork and between 50-75% off the accessories and clothing I also bought.
My merida road bike (from 99bikes) came with 2 manuals, reflectors, spare bolts, frame covers for if I change to di2 for the internal routing, bike fit paperwork and between 50-75% off the accessories and clothing I also bought.