Thats exactly my experience with this shop as well. Maybe the owner as he seems to be known by many was a nice guy and treated you nicely when you know him but other than that, the service was just shit. Sorry my honest words here but I am a nice guy, I worked in retail for a decade myself but every time and I mean every time I walked in there I was treated like shit. Paying for fucking cliff bars took me 10 minutes cause the guy was on the phone, sitting in front of me and than needed to figure out what they cost. And this was months ago. The shop is one min away from where I work and I bought shoes there and other little things. Their mechanic or one of them treated me like I was stealing his time, he wasnt even looking at me when I wanted something. I'm all in for supporting your LBS, I so am that I even want to open one myself but these guys didnt even know what service is. Bike shops do have a chance these days but its not about the price, yes it is but its not the most important thing, its about service, its about customer experience, its about making people feel good when they buy stuff in your shop, its about making them want to come back. I'm actually surprised to hear that they treated people nicely and that they were supportive, but for me as an out of towner, not knowing anyone of them personally, they were just arrogant assholes and I totally understand why they had to close shop.