pink poodle
気が狂っている男
This really sucks dude. I can't believe you haven't demanded a refund or been given a replacement. This is the total bullshit service that pollutes Australian retail. Good luck!
Cause up to this point I have loved the bike. And given the time of year Trek have no additional stock to replace it with...This really sucks dude. I can't believe you haven't demanded a refund or been given a replacement. This is the total bullshit service that pollutes Australian retail. Good luck!
I was thinking the same, but if Trek Aus can't get a shock out of a bike somewhere in the world to you in a couple of days there is something wrong with that whole model..Cause up to this point I have loved the bike. And given the time of year Trek have no additional stock to replace it with...
That's where it's all at ATM, Fox Australia is trying to get a replacement shock out of Trek Australia..... not holding my breath as Trek Australia's warranty service is piss poor as well.I was thinking the same, but if Trek Aus can't get a shock out of a bike somewhere in the world to you in a couple of days there is something wrong with that whole model..
By way of clarification Aiden Leftyman owns (at least part of) Cyclinic. Shaun, who used to be Jared Graves mechanic when he used to be with Yeti, is still the Yeti factory team mechanic when he is not fixing fox. They aren't the warranty agent, but if you have the choice, why would you do anything else...For anyone looking for a different suspension service provider Cyclinic in north Brisbane is owned by Jared Graves ex factory Fox mechanic. I've sent a bit of stuff to them and they do good work for a fair price. They are also authorised to carry out warranty work on Fox products
That sounds like you are in retail? If so my point was not relevant to you, but that a consumer has a right to have the sh1t they've bought be serviced in a timely manner when needed. Guess what happens when the retailer can't hold up their end of the bargain - boom, depending on severity, possible refund.Problem is Fox don't give a flying fuck. We've tried emailing Fox USA numerous times for resolutions regarding dusputes with Sola Sport and basically got told where to stick it.
UPDATEThat's where it's all at ATM, Fox Australia is trying to get a replacement shock out of Trek Australia..... not holding my breath as Trek Australia's warranty service is piss poor as well.
Great outcome.UPDATE
Firstly I would like to apologise for slagging off Trek... the claims by Sola Sport that they had been communicating was a load of hot cock!
I rang and spoke to Trek's warranty manager today who said Trek had only heard about the issue today..... hour later I have been promised a new shock.... only problem is that it is coming sometime in the next two weeks from the US, so it may just arrive before the Mont!!!!
Summary:
Sola Sport- bunch of lying useless c*&ts;
Fox Australia- No clue how bad Sola Sport truely is;
Trek Australia- Get shit done when they know whats going on and how useless Sola Sport is.
Having raced bikes and and been around (not in) the industry for 20 odd years thats just not the way things are done, whether by a LBS or distributor. No one pulls new stuff a part for a customer warranty or not. And if they do they generally don't stay in business that long...The whole thing is pathetic. How hard is it to take another shock off a similar new bike to replace yours?
Cause up to this point I have loved the bike. And given the time of year Trek have no additional stock to replace it with...
Good to see a somewhat positive outcome. That time frame is a bit of a drag...American retailers can have a snowboard or bike at my house in 3-5 days. Hopefully.youre hooked up pretty quickly.UPDATE
Firstly I would like to apologise for slagging off Trek... the claims by Sola Sport that they had been communicating was a load of hot cock!
I rang and spoke to Trek's warranty manager today who said Trek had only heard about the issue today..... hour later I have been promised a new shock.... only problem is that it is coming sometime in the next two weeks from the US, so it may just arrive before the Mont!!!!
Summary:
Sola Sport- bunch of lying useless c*&ts;
Fox Australia- No clue how bad Sola Sport truely is;
Trek Australia- Get shit done when they know whats going on and how useless Sola Sport is.
Anticipation builds as all of us wait to see the wandering unicorn....Just to play devils advocate, has anyone here had good service from them?
From what's been said in here everyone has a genuine grievance against them but it may be circumstances beyond their control and they may have been flooded with work like the X2 recall (still no excuse for blatant fibs being told).
I have a vested interest in this as I'm just about to spec a bike with Fox front & rear (36-X2) and I'm starting to think maybe I should bail now and save any potential ball-ache in the future.
don't they have aeroplanes over there, should be done express postUPDATE
Firstly I would like to apologise for slagging off Trek... the claims by Sola Sport that they had been communicating was a load of hot cock!
I rang and spoke to Trek's warranty manager today who said Trek had only heard about the issue today..... hour later I have been promised a new shock.... only problem is that it is coming sometime in the next two weeks from the US, .
Ahh wouldnt that be nice?Just to play devils advocate, has anyone here had good service from them?