Not to mention, it's one of the Banshee founders and owners, and designer of the bikes, not some pimply intern doing his shift on the marketing gig.Evil's response is fair and reasonable and shouldn't put customers off. Banshee's response is what wins customers.
Has been since 2007. And was quite active throughout 08/09i cannot believe you are a member of rotorburn.
They aren't specialized? I'm selling my 3 banshees now out:This is why my next life partner will be a Keith......
Banshee, they're no Specialized, but they go alright :thumb:
To be fair, Keith is from a littlerer island, at the top of the world.Wow - the response from Banshee and Evil makes me feel like we are not just a little island at the bottom of the world. Bravo Chaps, Bravo. :thumb:
Push have been awesome in this as well. Great customer focus.Wow - the response from Banshee and Evil makes me feel like we are not just a little island at the bottom of the world. Bravo Chaps, Bravo. :thumb:
F'in oath !^ Now that is customer service!
Kudos. You guys understand what its about.Hello, Keith From Banshee Bikes here.
We became aware of this unfortunate situation yesterday, and would like to reach out to any banshee customers who have been left out of pocket.
If this situation has effected you after you have paid a deposit or full amount upfront for a banshee frame, please can you contact me directly at email@example.com with details of your situation including copies of any paperwork you have to show timeline, what you ordered and what you have paid.
Unfortunately we can't get your money back, but we will do what we can to help you out.
There's been a facebook page set up for those that have been affected, sorry to hear.Well I may have been stung also, I sent my shock in for a recall fix (Fox X2), and am holding onto hope that I'll get it back. Since it wasn't Defcon property, it was passed back to Stuart to pass back to me (now out of the liquidator's hands).The only contact I have for Stuart is the Defcon email address, which apparently he is still using. He has my contact details.
If anybody is able to pass me his mobile number or anything at all that may help me please PM me, I'd really appreciate it thanks.
Had a great ride on my Banshee Rune just this morning.. (ironically bought from Defcon).. I always had good dealings with the business and the man and I’ve bought three bikes from Defcon - i even travelled from NSW for the excellent customer service.. It’s a shame when businesses go bust.. for both the owner and the unlucky customers.. Awesome to see Banshee stepping up to the plate.. I reckon I’d be in commission the amount of times I’ve tried to convince folk to buy a Banshee!Bravo Keith!
That's just one of the many reasons why I Banshee.
It's only the start of what's happening..was reading an article the other day that 39% of US bike shops have shut in the last few years.. We've had 5 down here in 12months go under, actually 6 now I think of Forrest. Gonna be a whole lot more happen to..There's been a facebook page set up for those that have been affected, sorry to hear.
There's more bad news on the Horizon, I've been led to believe that yellow Jersey shops have gone down also. There's a sign in the front window involving an insolvency group.
It's no different in any other industry, once people see that you start to make money they want to follow then start undercutting other competitors when they find out it's not as easy as it seems with all the fiance invested. The only thing you can do is specialise into a certain field and hope someone you employ doesn't leave and set up as opposition after you've done all the costly hard yards and take some of your clients with them. There's just about a bike shop in Brisbane on every corner so competition is real.Terrible news for Defcon and Stu. Life must be hard to manage at the moment.
We saw the writing on the wall many, many months ago. We ( the shop I manage) ordered an Evil frame for a customer with a strict two month delivery timeline. Stu promised the world and was great to deal with initially. Very helpful and willing. After a large deposit was placed the timeline blew out and nothing arrived that we had organised. He stopped answering calls, emails- when he did there were excuses. It was only after I reached out to Evil USA that we got to the bottom of it. In the end we cancelled the order because the customer was pissed. I wore it and looked like a dick and the customer purchased his $15k dream build somewhere else. He desperately wanted that Evil but no won't touch them with a 10m stick now. After months of chasing we finally got the deposit back in drip payments.
The bike industry is a damn hard industry to be in. Margins are getting smaller, freight is going up, everyone wants a deal. I feel Stu tried to be too much for too many and his generosity got him into trouble.
Hopefully everyone gets what they are entitled to and Stu finds some peace again.
This brings to mind two famous sayings in the industry...
If you want to make millions in the bike game, start with billions.
There are hundreds to be made in bikes. Hundreds...
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It's no different in any other industry, once people see that you start to make money they want to follow then start undercutting other competitors when they find out it's not as easy as it seems with all the fiance invested. The only thing you can do is specialise into a certain field and hope someone you employ doesn't leave and set up as opposition after you've done all the costly hard yards and take some of your clients with them. There's just about a bike shop in Brisbane on every corner so competition is real.
I like the saying, 'business can make money as fast as it can lose it'.