LTIH: telecommunications providers. All of them.
Have refused to use Telstra since my early 20's because of their arrogance and incompetence, have suffered through Optus, Orange( remember them?) and Virgin. Have until recently been happy with iiNet, but fuck they are trying my patience. Got NBN which is intermittently delivering .4mbps (!!!!), and the tech support guys say all the right things, then NEVER follow through on what they promise. Fuckers!!!!!
Ombudsman here I come......again.
Just this last week I finally cracked the shits with iiNet and have signed up with .... Telstra. *gasp*
I have been a Westnet customer for almost 12 years now.. They got bought out by iiNet 4 or 5 years ago, maybe a little longer.. Haven't had too much trouble with them, until the house I moved to 6 months ago. Since moving, they seem to be able to give me either decent speed or a stable connection - Never both. I'll go through a period of frequent dropouts, call them, they get me to go through the same set of "troubleshooting" steps I have been through countless times with them already, then say they can see something wrong at their end, lodge a fault - I get an SMS a couple of days later saying they've fixed the fault.... Connection becomes stable, and boom - speed is down to 1-2mbps. Ring them up, go through the same lot of troubleshooting again, again they say they see something wrong, again get an sms a couple of days later saying they've fixed the fault, I'll get decent speed again (12-14mbps) but BOOM - back to frequent dropouts.
Twice I've asked them to send out a tech to investigate, twice been told they would, twice seen nobody and instead got the "fault fixed" SMS
Twice I've asked them to send out a loan modem to try, so that we can eliminate my modem as the cause, twice been told they would send it, twice seen no modem and instead got the "fault fixed" SMS
I pay $90/mo for my westnet/iinet account, and another $99/mo for foxtel... With Telstra I can get broadband and foxtel bundled for $130/mo. Bye bye westnet/iinet!!