And unless things have changed around here Rotoburn has a policy of NOT naming and shaming retail outlets, as has been suggested.
The reason is that it's not fair to the shop. You're only getting the customer's side of the story, which for all we know is completely fabricated and the shop may not be aware of this thread and has no possibility to offer its side of the story and defend its interests.
What conversations take place over private messaging is another matter, but as things stand now there will be no naming and shaming of this and/or any other shop on this website.
Thank you, have a nice day.