beeb
Dr. Beebenson, PhD HA, ST, Offset (hons)
LTIL - customer service + Tarty Bikes.
I placed an order, realised I'd left out a couple of brake lever pivot bushes (about 7 dollars worth) off the order, so shot them an e-mail. I expected the usual 24h delayed response and "Sorry your order has already been processed", but no! They sent an e-mail back in about 2 minutes with the items added to the order with a link to PayPal for the additional payment. Payed that straight away and e-mailed them back, and got another cheery response letting me know payment received and parts will be sent out today. Aussie retailers take note!
And for OCD types (like me) or lovers of colour-bling, LTIL #2 is Hope's releasing more anno parts for their brakes:
I placed an order, realised I'd left out a couple of brake lever pivot bushes (about 7 dollars worth) off the order, so shot them an e-mail. I expected the usual 24h delayed response and "Sorry your order has already been processed", but no! They sent an e-mail back in about 2 minutes with the items added to the order with a link to PayPal for the additional payment. Payed that straight away and e-mailed them back, and got another cheery response letting me know payment received and parts will be sent out today. Aussie retailers take note!
And for OCD types (like me) or lovers of colour-bling, LTIL #2 is Hope's releasing more anno parts for their brakes:
Hope Tech 3 & 4 Customisation!
<p>We cover the new options available for customising your Hope Tech 3 and 4 brake!</p>
www.tartybikes.co.uk
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