I went to DHL's FB page. You can't message them. the 'contact us' button kicks you to their fkg useless website.
I clicked through to make a complaint, and (in german) it tells me to contact the sender/shop.
Got to a contact form, filled out the info with consignment #, and actually got a response the next day, to contact the sender, as apparently only the sender can lodge a complaint. seems fucking stupid, IMO.
Did that, asked them to give DHL a big kick up the bum. Sender said they would request DHL to use the "fastest possible post" or somesuch.
That was 18 hours ago.
Well fuck me sideways, I just looked at the tracking and it says
Fr, 20.05.2022, 15:14, Australia
The shipment has arrived in the destination country/destination area