stirk
Burner
A similar thing happens to me when I drop my kids off at school in the morning all clean and tidy and then pick them up in the afternoon looking like they've been dragged behind a tractor.Dropping off my pristine Rockshox Revelations wrapped in bubble wrap for a warranty seal replacement, and having them handed back sans bubble wrap looking like they've been sliding around the back on someone's ute, scratched and scuffed to buggery.
Seriously annoyed.
Good to see you are standing your ground on this one as that is completely unacceptable.