ForkinGreat
Knows his Brassica oleracea
That would be consumer affairs VictoriaThat doesn't sound right, I am thinking they are way out of order, get firm with them and if they fob you off let them know you will take it to the relevant people (whoever they may be, consumer affairs, fair trading, steer tube ombudsman ?) and lodge a formal complaint. I think some of these places should be named and shamed, we spread good words when they do good work so . . . . . . . .
https://www.consumer.vic.gov.au/
https://www.consumer.vic.gov.au/sho...with-a-product/does-not-do-what-you-asked-for
https://www.consumer.vic.gov.au/contact-us/resolve-your-problem-or-complaint