I received this yesterday afternoon, but I've got two orders with Bikebug and it doesn't say which order or item they're referring to.
"Thank you for contacting us.
Unfortunately, we have to inform you that we cannot process your order due to a fault in our warehouse stock system.
Therefore your order had to be cancelled.
It is with utmost regret that we have to inform you that you will not receive the order, as it will be out of stock for some time.
We understand that you were anticipating the delivery of your order and we sincerely apologize for this situation.
The full amount of the order will be refunded to the payment method you chose while placing the order.
Again, we sincerely apologize for this situation."
"Thank you for contacting us.
Unfortunately, we have to inform you that we cannot process your order due to a fault in our warehouse stock system.
Therefore your order had to be cancelled.
It is with utmost regret that we have to inform you that you will not receive the order, as it will be out of stock for some time.
We understand that you were anticipating the delivery of your order and we sincerely apologize for this situation.
The full amount of the order will be refunded to the payment method you chose while placing the order.
Again, we sincerely apologize for this situation."