Hey guys
Cut a long story short I ordered a 29er from my LBS, it was ordered 3 weeks ago at the time I agreed to the time frame, I went in on Saturday to check all was good to arrive his week.
Yesterday I got a call advising that it would be another 3 weeks, I though this seems a tad to long so I called the manufactures and asked about the eta on said bike I was adviced by the manufacture it would more like 4 to 5 weeks more IF I even recived one at all as their are more orders that bikes being supplied an this was the last shipment before new models hit, when I asked the manufacture if I was high enough in the que to be supplied I got a swift unfortunate no.
I than went and seen LBS and asked if they could do a deal on a similar spec bike, I was willing to pay a little more. After quite an ugly out burst by the sales man/store owner he said no and went nuts at me. I walked out and than went back in the afternoon to see if he had settled down and to either get a similar bike or a refund as I had payed in full of $1499 + add on's, well things went nuts again and he now tells me that I can not have a Refund or a bike to the same value of the floor.
I than refused to leave the store and told him to call the police as I was not leaving until I have either my money back or a bike, police arrived and asked what I wanted when told they thought it was reasonable to want either a bike or refund, when they approached the salesman/owner he agreed to a refund when he had the money to do so.
Am I right in wanting either a refund or a bike or am I in the wrong.
Until the issue is corrected I won't be naming the LBS.
Cut a long story short I ordered a 29er from my LBS, it was ordered 3 weeks ago at the time I agreed to the time frame, I went in on Saturday to check all was good to arrive his week.
Yesterday I got a call advising that it would be another 3 weeks, I though this seems a tad to long so I called the manufactures and asked about the eta on said bike I was adviced by the manufacture it would more like 4 to 5 weeks more IF I even recived one at all as their are more orders that bikes being supplied an this was the last shipment before new models hit, when I asked the manufacture if I was high enough in the que to be supplied I got a swift unfortunate no.
I than went and seen LBS and asked if they could do a deal on a similar spec bike, I was willing to pay a little more. After quite an ugly out burst by the sales man/store owner he said no and went nuts at me. I walked out and than went back in the afternoon to see if he had settled down and to either get a similar bike or a refund as I had payed in full of $1499 + add on's, well things went nuts again and he now tells me that I can not have a Refund or a bike to the same value of the floor.
I than refused to leave the store and told him to call the police as I was not leaving until I have either my money back or a bike, police arrived and asked what I wanted when told they thought it was reasonable to want either a bike or refund, when they approached the salesman/owner he agreed to a refund when he had the money to do so.
Am I right in wanting either a refund or a bike or am I in the wrong.
Until the issue is corrected I won't be naming the LBS.