Chain reaction cycles
- Thread starter crim 87
- Start date
safreek
*******
Yeah, certainly a pack of duds, I wouldn't buy off them again . Shit service and no respect for customers , unfortunately you had to find out the hard way as well
JTmofo
XC Enthusiast
I've had some warranty issues with MTB direct over the last few months.
I've never had a better experience with a company in terms of customer service.
Never an issue, replacements sent out foc via express post.
CRC can suck a fat one. The gap between local pricing and UK pricing is not big enough to make up for the awesome customer service from the locals.
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Hipstar
Likes Dirt
I had to do a return to them, had a refund in 3 days. And the way they handled an order of mine they had to cancel was awesome.
Same goes for pushys.
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Minlak
custom titis
The difference in a lot of items now from CRC or the British in general is not as vast as it used to be. I actually got my latest hopes from Pushys cheaper than anywhere else I would have normally got them. Found with quite a few things now 2 fifths of fuck all difference in price. Certainly close enough now that I spend a lot of money at Pushys now.
Warp
Likes Dirt
This... Pushys and MTB Direct have really closed the gap. Yeah, you may still get better stuff here and there, but not having to deal with someone abroad is a huge plus.
northvanguy
Likes Dirt
Agree I always go Pushys and MTB direct now... just removes the headaches especially if you have an issue.
Pushys has been ridiculously brilliant for Maxxis tyre warranties when they warp.
MTB Direct are super easy to deal with for any issues.. even just using their chat feature on website you get to talk to someone who knows what the f**k they're talking about which is refreshing.
SummitFever
Eats Squid
CRC were good in the past when they were bulk buying closeout stuff that they'd then resell for very low prices. Torpedo7 were like that too. Nowadays, they're just another low-margin reseller so the price difference is not that great.
Warp
Likes Dirt
They are still hard to beat on Shimano stuff. Not as much as before, though.
droenn
Fat Man's XC President
CRC still good in my books. They replaced a part that Hope had erroneously labelled, and said not to bother about sending the original back.
I wonder if they look at your order history as part of the customer service process? Because I'd not be surprised if they would be more inclined to help out a repeat customer than all the new accounts people make chasing that New10?
I wonder if they look at your order history as part of the customer service process? Because I'd not be surprised if they would be more inclined to help out a repeat customer than all the new accounts people make chasing that New10?
The Reverend
Likes Bikes and Dirt
Interesting to read the CRC decline..
I had a problem with a Hope rear wheel. Sent them a video link and they asked me to return the wheel. They arranged collection from home and ~1 week later they shipped out a brand new replacement.
A week after that the new wheel was I'm my hands. Pretty good in my view.
MTB Direct in particular are my choice. Great service and super helpful..
I had a problem with a Hope rear wheel. Sent them a video link and they asked me to return the wheel. They arranged collection from home and ~1 week later they shipped out a brand new replacement.
A week after that the new wheel was I'm my hands. Pretty good in my view.
MTB Direct in particular are my choice. Great service and super helpful..
hifiandmtb
Sphincter beanie
Yep - all this bagging on CRC is rather unwarranted IMO. Excellent website, many payment methods, one week delivery from the other side of the planet.
I’ve never been let down.
I’ve never been let down.
Mywifesirrational
I however am very normal. Trust me.
I have the new10 code work on every order
not sure why.I have rarely had a problem with anything mistake or warranty wise, once I claimed with CRC and once with Bike-Dsicount, both places dispatched replacements same day. I'd have to think that looking at your customer record would be part of the process, at least in sending replacements without further need for evidence, particularly when you have been buying a lot of shit for many years and have not ever had an issue before.
Minlak
custom titis
Who is bagging it? Merely stated a fact on the items I currently purchase. People are getting so precious about opinions lately. Sigh
Hipstar
Likes Dirt
Who's bagging them?
They changed their returns policy and method, that's just fact. It's very slow now, not sure anyone can defend a 30 day turnaround.
They're no cheaper for shimano really anymore, take a look at the price of M8020 XT brakes. Same.
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Flow-Rider
Burner
You can thank that to whinging and whining LBS, the only shimano parts that you'll see cheap in the end will be old out dated stock
hifiandmtb
Sphincter beanie
People.