leitch
Feelin' a bit rrranty
Dealing with bike shops (controversial, sorry). Trying to get some spare shock hardware for the RM - they have their own eyelet bearing hardware - and called a shop to order late last week. At the time all the guy could tell me was that they were available - no indication of price or lead time. Okay, no worries, call the distro and order them, then give me a call back and let me know how long/how much. Crickets. Called today, trying to find out the same two things (I'm going away for a month in about a week - trying to make sure I have them before I leave). "Yeah mate they're not here yet". Okay cool I get that, but how long do you expect they will take and how much will they cost me when they arrive? "For all I know they could be in a box in the office that hasn't been opened yet, but I'll call you when they arrive". Okay... How much? "Not a clue really, it's been a while since I've ordered any... I think maybe around the $30 mark?"
So, they're not here yet (but they might be), and they might be about $30 but really they could cost anything. Cool. Meanwhile, his tone through the entire conversation was the classic "stop asking stupid questions" tone.
FFS. Customer service just isn't that hard.
So, they're not here yet (but they might be), and they might be about $30 but really they could cost anything. Cool. Meanwhile, his tone through the entire conversation was the classic "stop asking stupid questions" tone.
FFS. Customer service just isn't that hard.