I've had a couple of issues with Playstation hardware over the years and have been supported one hundred percent by Playstation with new gear being sent my way under warranty. Their service is amazing, easily the best company I've ever dealt with. I've discovered this week that a controller I own does not charge in the new cradle I bought. No biggy, I rang Playstation and they said to take it and my receipt to my place of purchase and it'll be exchanged for a new controller. For the record, console warranty is done direct with Playstation and accessories are done at the place of purchase.
I get my receipt, brave the local car park and go into the store or purchase. The work experience kid gets the supervisor to help me and all is done in a timely manner. Awesome! The guy gets a new controller from the shelf, opens the box and asks what is wrong with my controller "It charges with the USB lead but does not charge in the Playstation charging cradle which is sold seperately as an accessory". He hands the new controller and my receipt over and puts my old controller in the box that he pulled the new one out of. He sticks the security tag on again and carefully places the round sticker back on so it looks like it's new. I raised my eyebrows at him, he shrugs and walks off before I say anything. I didn't see him put it on the shelf but I have read the Playstation warranty PDF that stores have to abide by and it does not say to do what he did.
I've emailed Playstation saying thank you for another source of excellent support and I've also asked them to clarify what should have been done by the store. I've told them what I witnessed and I dare say it isn't protocol. I'll hang for now but am very tempted to front the fat turd and ask him what he was doing shelving used goods.