They seem to be expanding on their customer service department, to be honest. We have different experiences of course, but Elijah was very kind, yet understandably busy. Once I got a communication chain going with color options, final payments, and the like, it was never too long between replies. Still, I'm excited for my hardtail and as a young rider with no money, this was a good option despite the wait- I made sure I knew what I was getting myself into.
By the way
@goobags lovely build. Love the single speed