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Hey JTMofo,
Sorry to hear you weren't happy with our customer service when we had to cancel the shuttles due to extreme fire danger. Unfortunately we do not make the call on whether the park is open or closed, the land managers do. We notify all booked riders via email and text message the second we find out about closure which is around 6pm most nights and then continue to post publicly on facebook whilst trying to find an alternative location, flipping all resources and staff at the last minute so that you have somewhere to shuttle the next day. If we could have given you 6.5hrs more notice we would of, trust me.
I'm sorry, we did everything we could contacting everyone immediately which also included a phone call to yourself after you took to social media with your dislike. I hope you managed to get some good riding in during your stay and we appreciate your patience while we work through these restrictions. Cheers Aaron
Hi Aaron,
Thank for your reply. In fairness, I admitted that you guys did come good in putting on alternative arrangements. My main gripe was that the local bike shop were able to tell me that the Mystic was closed shortly after lunch time. I recieved a phone call at 6.30 ish to confirm the same from Blue Dirt after unanswered calls to you and a social media post.
I understand that Blue dirt are dependant on the local park owners to update them on closures, but a heads up that there might be a cloure would have been helpful/appreciated.
I camped in Bright, if I had have know earlier that Mystic was closed, I would have packed up and camped at Mt Beauty or Falls.
Again, i'm very grateful that I was able to ride both Beauty and Falls, and I'm sorry that my social media post upset you. Reality is, you supply a paid service. Criticism on social media is always going to exist for any paid service provider that holds a strong social media presence.
I'm a resonable person, and I admit that you did come good. I will use your service again.
Unfortunately thats business, I work hard for my money and expect premium service when I pay for a premium service. All's well that ends well in my mind.