Garto
Likes Bikes
Hey gang!! hope you are all well! It's been a minute..
I have a question. The dropper post on that beautiful focus jam I bought back in April ( https://www.rotorburn.com/forums/index.php?threads/help-me-send-it.314853/ ) has shit it self, would only raise with assistance and then at the top its very spongy and drops with play about 50mm. Noticed it playing up on my ride this morning, got home and slid the post out and it seems to have dropped its oil.
I am assuming this is still covered under the 1 yr warranty, there isn't a mark on it and I don't think there is anything I could have done to damage it where they can come back at me to say that it was user error.
The real problem is that the joint I bought this from, Le Spit Cyclery, has closed down. I have found that their parent company is Sola Sport is out here at Baulkham Hills. I have sent them an email regarding the warranty on the dropper post so I will see if I get a reply.
I am just wondering if they are bound to honour the warranty or in this instance I head either direct to focus or to Fox?
Anyone been in a similar situation or have some advice?
Cheers!!
I have a question. The dropper post on that beautiful focus jam I bought back in April ( https://www.rotorburn.com/forums/index.php?threads/help-me-send-it.314853/ ) has shit it self, would only raise with assistance and then at the top its very spongy and drops with play about 50mm. Noticed it playing up on my ride this morning, got home and slid the post out and it seems to have dropped its oil.
I am assuming this is still covered under the 1 yr warranty, there isn't a mark on it and I don't think there is anything I could have done to damage it where they can come back at me to say that it was user error.
The real problem is that the joint I bought this from, Le Spit Cyclery, has closed down. I have found that their parent company is Sola Sport is out here at Baulkham Hills. I have sent them an email regarding the warranty on the dropper post so I will see if I get a reply.
I am just wondering if they are bound to honour the warranty or in this instance I head either direct to focus or to Fox?
Anyone been in a similar situation or have some advice?
Cheers!!