wkkie
It's Not Easy Being Green
Had a Durolux for a little while now and had an inkling I didn't get the full 170mm travel I purchased.
I shot them an email and they wanted me to measure the air spring. Eventually I pulled it out (literal 5 minute job) and sent them the photo and measurements before I headed to bed.
Sure enough, it was the wrong size. I woke up this morning to a few emails, one was an apology and the other the tracking details for the new site spring that was already in the mail.
The purchase was direct from Suntour North America.
I shot them an email and they wanted me to measure the air spring. Eventually I pulled it out (literal 5 minute job) and sent them the photo and measurements before I headed to bed.
Sure enough, it was the wrong size. I woke up this morning to a few emails, one was an apology and the other the tracking details for the new site spring that was already in the mail.
The purchase was direct from Suntour North America.